Please make sure you have entered
the correct shipping address and contact number. We required delivery
information needed for shipping is your full name, address and phone
number. Please be informed that we can only ship your order by ZIP CODE
address, and PO Boxes or similar addresses are not available for
Please allow 2-5 days for delivery of your item.
Normally, we use EMS as shipping method. But for some countries, we will
use DHL as shipping method. It depends on the shipping cost. We will
choose the cheapest one.
We will send you your tracking number in 12-24hours after we receive your Payment.
Tracking number to verify in:
USPS website: http://www.usps.com
DHL website: http://www.dhl.com/en.html or http://track.dhl-usa.com/TrackByRef.asp?nav=TrackByRef
Note: (If you can't check it immediately with the tracking No. , please
take more patience to wait for it. Some time is required by Express
Company do uploading).
For those customers who do not receive
your parcel within 12 working days, Please contact with Local Post
Office A.S.A.P. Always you can check with the local post office directly
with your ID card or other valid certificate and the order information
copy that you can print out when login to your registered.
Any question about order please email: firstname.lastname@example.org
We take great pride in our reputation for good service, but if for any
reason you are dissatisfied with your purchase, please contact us via
email, we will assist you with an exchange or refund.
return to us within 14 days of receipt. Non-faulty items must be
returned in their original, undamaged packaging and must be in an unused
The shipping charges for international exchanges
are to be paid by customer (Unless the fault was caused by us). All
duties, taxes, or fees required to be paid for returned items are the
sole responsibility of the customer.
Please follow the instructions below to return an item:
Please send us an email to specify the reason for returning at first, our support staff will provide you the shipping address.
Please take care when unpacking and repacking your products.
Please enclose a piece of paper includes the following information:
* Order number
* Specify the reason for returning the item
* The email address ordered on our website.
Please put this piece of paper, and the product to be returned, into a
parcel, and mail to us. Please provide us the tracking number once you
have shipped them back. We do not take responsibility for returning
goods that are lost in transit. If you are concerned, then we recommend
that you send the goods by registered post and retain proof of posting.